Shipping & delivery

Last updated: 30 October 2026

At a glance

Delivery costs: £5.95 on orders under £50, free on orders of £50 and over
Delivery time: an estimated 5 to 15 working days after order confirmation
Tracking: included with every order
Duties and taxes: all prices include VAT and import duties, so there is nothing to pay on delivery

Delivery costs

Standard delivery costs £5.95 on orders under £50. Orders of £50 and over are delivered free of charge. The delivery costs for your order are always shown in your basket and at checkout before you pay.

Processing time

We prepare your order within 1 to 3 working days after order confirmation. Working days are Monday to Friday, excluding public holidays. Orders placed at the weekend or on a public holiday are prepared from the next working day.

Delivery time

Once your order has been dispatched, delivery takes 4 to 12 working days. In total, please allow 5 to 15 working days from order confirmation. Delivery times are estimates; your statutory rights in case of late delivery remain unaffected.

Where we deliver

We deliver to the addresses that can be selected at checkout.

Tracking

Track and trace is included. As soon as your order has shipped, we email you a tracking link. You can also follow your parcel on our Track your order page. Tracking may not update for several days while the parcel is in transit; this is normal.

Several parcels

If you order more than one item, your order may arrive in several parcels. Each parcel has its own tracking.

Duties and taxes

All prices include VAT and import duties (DDP). No charges are due on delivery.

Delivery address

Please check that your delivery address is correct and complete. The address cannot be changed once the order has shipped. Costs of re-delivery due to an incorrect or incomplete address, or of a refused or uncollected parcel, are borne by you.

Problems with your delivery

Damaged or incorrect item. Report it to info@nordic-maison.com within 48 hours of delivery, with photos of the item, the packaging and the shipping label. How we handle it is set out in our Returns & refunds policy.

Shown as delivered but not received. Check with household members, neighbours and your local pickup point. Then report it to info@nordic-maison.com within 7 days of the delivery scan. We open an investigation with the carrier; its outcome determines further handling.

Lost in transit. If the carrier confirms that a parcel was lost before delivery, we send a replacement or issue a refund.