FAQ

How long does delivery take?
Estimated 5 to 15 working days: we process your order within 1 to 3 working days, and delivery then takes 4 to 12 working days. Track and trace is included, so you can follow the parcel from the moment it ships.

Are there extra costs on delivery?
No. VAT and import duties are included in the price.

Is shipping free?
Yes, on orders of £50 and over. Below that, standard delivery costs £5.95.

How can I pay?
With the methods shown at checkout, currently debit and credit cards, Apple Pay, Google Pay and Shop Pay. Payments are processed by Shopify Payments over an encrypted connection; we never see your full card details. We never ask you to pay outside our checkout. The full terms are in our Payment policy.

My item arrived damaged or incorrect.
Report it to info@nordic-maison.com within 48 hours of delivery, with photos of the item, the packaging and the shipping label. We assess it and determine the remedy. Do not return the item unless we ask you to. This does not affect your statutory rights.

Can I return an item?
Yes, within 14 days of delivery. Notify us first, then return it complete and unused with a tracked service. Return costs are borne by you, at the actual carrier cost. See our Returns & refunds policy.

Can I cancel my order?
Before shipment, yes, with a full refund. After shipment, the Returns policy applies.

I entered the wrong address.
Contact us before the order ships. The address cannot be changed after shipment.

Tracking shows delivered, but I have nothing.
Check with neighbours and your pickup point, then report it within 7 days of the delivery scan. We open an investigation with the carrier.

Where are the products made?
Our products are Scandinavian-inspired: the style comes from the north. We do not make them ourselves; we choose every piece.

How can I contact you?
By email to info@nordic-maison.com, stating your order number.